As a Registered NDIS Provider, Anchored Care is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

At Anchored Care, we are committed to upholding the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information Anchored Care Collects and for what purpose?
At Anchored Care, we only collect information that is relevant and required for us to discharge our duties as a service provider. In the course of our role as a service provider, we collect and store personal information. Personal Information is information or an opinion that identifies an individual. Examples of the type of personal information we collect includes a person’s name, addresses, email addresses, phone, and facsimile numbers.

We obtain personal information in many ways including correspondence, by telephone and facsimile, by email, social media, and via our website www.anchoredcare.com.au. from media and publications, from other publicly available sources, and from cookies and from third parties. We don’t guarantee website links or the policy of authorized third parties. We do not sell our data or information we hold to third parties and neither do we share this information under any circumstances unless we are legally required to do so by Australian Government and Queensland Government legislation.

We collect Personal Information for the primary purpose of providing our services to our participants and clients, providing information to our clients, and marketing. We may also use the personal information we collect for secondary purposes closely related to the primary purpose, in circumstances where we would reasonably expect such use or disclosure. We always requested permission to collect and store personal information and anyone can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect personal information, we will, where appropriate and where possible, explain to our client, participants, and any person we are collecting personal information from why we are collecting their information and how we plan to use it at Anchored Care.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by Anchored Care only:

·          For the primary purpose for which it was obtained

·          For a secondary purpose that is directly related to the primary purpose

·          With consent, or where required or authorized by law.

Third Parties

Where reasonable and practicable to do so, Anchored Care will collect personal information only from the person the information relates to. However, in some circumstances, Anchored Care may be provided with information by third parties about an individual. In such a case at Anchored Care we will take all reasonable steps to ensure that the parties involved are made aware of the information provided to us by the third party.

Disclosure of Personal Information

In some cases, Anchored Care may be required to disclose personal information. Examples of circumstances where Anchored Care may be required to disclose personal information include but are not limited to the following:

·        Third parties who an individual has provided written consent for Anchored Care to use or disclosure; and

·        Where required or authorized by law.

Security of Personal Information

At Anchored Care, every precaution is taken to ensure that an individual’s personal information that we collect is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure.

When the storage of personal information is no longer needed for the purpose for which it was obtained, Anchored Care will take reasonable steps to destroy or permanently de-identify an individual’s personal information. The majority of client information is stored in client files which will be kept by Anchored Care for a minimum of 7 years. 

Access to your Personal Information

At any time, an individual can access the personal information that Anchored Care holds by requesting access in writing. An individual can access information to update and/or correct any misinformation. There are certain exceptions however for example where the law prohibits the alteration, or the alterations are false and misleading.

Anchored Care may charge an administrative fee for providing a copy of your Personal Information. To protect an individual’s personal information, Anchored Care may require identification before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important that all personal information is up to date and as accurate as possible. Anchored Care will take reasonable steps to make sure that an individual’s personal information is accurate, complete and up to date. If you information is found to be not up to date or is inaccurate, Anchored Care takes all reasonable and practical steps to update our records and ensure we can continue to provide quality services to you.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at: info@anchoredcare.com.au