FEELING SAFE- BEING SAFE

NDIS providers must follow rules about keeping our participants safe. At ANCHORED CARE, we work hard to keep everyone safe. That means you, our workers, and other people and participants in the community.

Here at ANCHORED CARE, we pay careful consideration to how accidents can happen and how to prevent them. This is called 'risk management’.
We may ask you certain questions when considering:

  • The support we provide.

  • The places where those supports will happen.

  • The people who work with you when accessing those supports.

  • Interactions with other participants and/or the people within the community.

Our team wants everyone to be safe and to feel safe when accessing supports. If you feel unsafe, please tell one of our team members and we listen diligently.

HEALTH AND SAFETY INCIDENT REPORTING- YOUR SAFETY MATTERS

At ANCHORED CARE your safety is paramount. Our dedicated team are committed to delivering safe services to all our participants.

Our team members also understand that sometimes accidents may occur. We refer to these accidents or mishaps as "incidents'’.

We will endeavor to explain how we as a team here at ANCHORED CARE propose to prevent, to the best of our ability, these incidents from occurring and what we will do in the unfortunate event that it may occur.

You as the participant can also help in the prevention of incidents, accidents, or injury. Our team at ANCHORED CARE ask that you join us in:

  • Acting safely- ensuring you treat ANCHORED CARE team members, representatives and other participants with respect allows them to treat you with that same respect and provides a safe engaging environment for our supports to continue.

  • Speaking up - If you do not feel safe or have sustained an injury whilst in the presence of an ANCHORED CARE team member or another participant, make sure you tell someone about it whether it be a team member or your representative or advocate. Likewise, if an ANCHORED CARE team member does not feel safe, they will take appropriate measures to address this with another ANCHORED CARE team member.

Our team at ANCHORED CARE are trained and well equipped to respond appropriately to the occurrence of a work-related incident whether it be an accident, an incident of poor treatment or abuse or injury.

We must:

  1. Tell the NDIS Commission

  2. Investigate the incident

  3. Take appropriate action so that the incident does not happen again

  4. Offer open communication with the participant or team member who was hurt or affected

    by the incident

As an NDIS service provider, ANCHORED CARE must follow these guidelines and regulations in any incident involving an NDIS participant and an ANCHORED CARE team member, representative, other NDIS participant people within the broader community.

COMPLAINING ABOUT INCIDENTS- MAKING IT RIGHT AGAIN

Everyone has the right to be treated fairly. This applies to both the NDIS participant and team members of ANCHORED CARE. These rights extend to other NDIS participants, representatives, members of the broader community or anyone that may encounter the participant during their time of care by ANCHORED CARE team members.

If you are involved in an incident, you have the right to know what went wrong and what is being done to make it right. Some useful information regarding complaints:

  • If you seek information regarding a complaint and are not satisfied with the information provided, you have the right to complain.

  • Our team at ANCHORED CARE will always endeavor to keep you well informed.

  • You have the right to be treated with respect throughout the complaints process.

If you are unhappy with any part of the complaint process in which ANCHORED CARE is a part of, you have the right to request further assistance. This includes the NDIS Commission. an advocate or representative. They can speak on your behalf or simply offer advice.
A complaints form is located at the bottom of this webpage.

FEEDBACK

Here at ANCHORED CARE, we are constantly working towards better ways of communication, participant engagement, care provision and more effective support delivery. Your feedback helps us to improve in these areas so that you as the participant will feel better supported, safer, happier with the provision of supports and subsequently benefit more broadly from the supports provided.

We will often ask you for feedback, but it is still your choice if you wish to provide it.

A feedback form is located at the bottom of this webpage.