Service Updates

As Cyclone Alfred approaches, the safety and well-being of our participants, staff, and community remain our top priority. While we are working hard to minimize disruptions, some services may be affected due to severe weather conditions.

What We’re Doing to Stay Operational

• Emergency & Disaster Management Plan Activated – Essential protocols are in place to maintain continuity of care.

• Mission-Critical Systems Prioritized – Our on-call support lines remain active for urgent participant needs.

• Regular Updates – Follow our social media and direct communications for real-time information.
  Staff Preparedness – Our team has been briefed and trained for emergency response.

How This May Affect You

• Potential Delays & Disruptions – Severe weather may impact service availability.

• Remote Support Where Possible – Some non-essential face-to-face services may move to phone or virtual support.

• Participant Safety Checks – We are proactively checking in with participants at higher risk.

How You Can Prepare

• Stay Informed – Follow official weather alerts and emergency services updates.

• Have an Emergency Plan – Ensure access to medications, food, water, and backup power if needed.

• Keep Communication Open – If you need urgent assistance, contact our on-call support line.

• Follow Safety Guidelines – Adhere to evacuation or emergency instructions from authorities.

Our Commitment

As an NDIS provider, we follow the Emergency & Disaster Management Practice Standard, ensuring that:

• Critical supports remain available.

• We actively engage with participants in emergency planning.

• Our team is trained to manage emergency situations.

• Plans are regularly reviewed and adapted for evolving challenges.

We appreciate your patience and understanding as we navigate this together. Our team is here to support you—please don’t hesitate to reach out if you need assistance.

Stay safe, and we’ll keep you updated!